Privacy Policy
Last updated: 2026-01-01
1. Our commitment
At lotoguebec, protecting your personal information is a responsibility we take seriously and a cornerstone of the trust our players place in us. lotoguebec inc. is committed to handling your data fairly, transparently and lawfully, in keeping with the principles of PIPEDA and Quebec's Law 25. As a member of the World Lottery Association holding Responsible Gaming Level 4 certification, we hold ourselves to rigorous standards of integrity, security and accountability. We have appointed a Privacy Officer who oversees our practices, answers your questions and ensures that privacy is built into everything we do. Please remember that lotoguebec is a demonstration brand and not affiliated with Loto-Québec.
2. Scope
This Privacy Policy applies to all personal information that lotoguebec inc. collects through the lotoguebec website, mobile experiences and customer-support channels, whether you are simply browsing or have opened an account. It covers information gathered when you register, verify your identity, play games, make deposits or withdrawals, or contact us for help. Because our games are reserved for individuals who are 18 years of age or older and physically located in Quebec, this Policy is framed around the legal requirements applicable in that province. It does not apply to third-party websites that may be linked from our pages, which are governed by their own privacy practices. As this is a demo site operated independently of Loto-Québec, the data flows described here are presented for illustrative purposes.
3. What personal information we collect
We collect several categories of personal information so that we can operate lotoguebec safely and lawfully. This includes identity information (your name and date of birth), contact details (email address, phone number and mailing address), and location or province data used to confirm your eligibility to play. We also keep account and transaction data, such as your ticket purchases, game activity, deposits, withdrawals and customer-support interactions. Finally, we collect technical device and usage data, including IP address, browser type and the information gathered through cookies and similar technologies. We only collect what is reasonably necessary for the purposes described in this Policy.
4. Why we collect it
We use your personal information to verify your identity and confirm that you are at least 18 and located in Quebec, to create and manage your account, and to process payments and prize payouts for games such as Lotto Max, Lotto 6/49, Grande Vie, Tirage Quotidien, Gratteux Néon, Ruée vers l'or and Roue Chanceuse. Your data also helps us detect and prevent fraud, protect the integrity of our games, and provide responsible-gaming tools such as deposit, time and self-exclusion limits. We rely on certain information to meet our legal, regulatory and reporting obligations within the framework administered by the Régie des alcools, des courses et des jeux du Québec (RACJ). Where you have given your express opt-in consent, we may also use your contact details to send you marketing communications, which you can decline at any time.
5. Consent
We collect, use and disclose your personal information with your consent, except where the law permits or requires us to do so without it. By opening an account and playing, you consent to the processing necessary to provide our services, verify your eligibility and meet our regulatory duties. Marketing communications are sent only with your express, opt-in consent, which is separate from the consent required to operate your account. You may withdraw your consent at any time, subject to legal and contractual restrictions, by adjusting your account settings or contacting our Privacy Officer. Withdrawing consent for certain processing may mean that we can no longer offer you parts of the service, and we will explain the consequences before you decide.
6. Who we may share it with
We do not sell your personal information. We may share it with trusted service providers who help us operate lotoguebec, such as identity-verification, payment-processing, hosting and customer-support partners, who are bound by contract to protect your data and use it only for the purposes we specify. We may also disclose information to regulators, law-enforcement authorities or courts when required to comply with the law, respond to a valid legal request, or protect the integrity of our games and the safety of our players. If any service provider is located outside Quebec, we take reasonable steps to ensure your information receives a comparable level of protection. Any sharing is limited to what is necessary for the stated purpose.
7. How long we keep it
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to satisfy our legal, regulatory and accounting obligations. Account and transaction records are generally kept for the duration of your relationship with lotoguebec and for the additional period required by applicable gaming and financial regulations. Once your information is no longer needed, we securely destroy it or anonymize it so that it can no longer be associated with you. Retention periods may vary depending on the type of data and the legal requirements that apply. Our Privacy Officer reviews these retention practices to ensure they remain appropriate and compliant with Law 25.
8. How we protect it
Your data is encrypted in transit and at rest, stored on secured servers, and accessible only to authorized staff who need it to perform their duties. We apply technical, physical and organizational safeguards, including access controls, monitoring and regular security reviews, to guard against unauthorized access, loss or misuse. As a member of the World Lottery Association with Responsible Gaming Level 4 certification, we maintain rigorous security and integrity standards across our operations. In the unlikely event of a confidentiality incident that poses a risk of serious harm, we will notify affected individuals and the Commission d'accès à l'information as required by Law 25. While no system can be guaranteed perfectly secure, we work continuously to protect the information you entrust to us.
9. Your rights
You have the right to access the personal information we hold about you and to request that inaccurate or incomplete data be corrected. You may withdraw your consent to certain uses, ask that your information be deleted where the law allows, and request the portability of the data you have provided to us in a structured, commonly used format. As a Quebec resident, you also benefit from the additional rights provided under Law 25, including the right to be informed about decisions based solely on automated processing of your information. To exercise any of these rights, simply contact our Privacy Officer, who will respond to your verified request within the timeframes set by law. If you are dissatisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec.
10. Cookies and automatic collection
Like most websites, lotoguebec uses cookies and similar technologies to keep you signed in, remember your preferences, secure your session and understand how our games and pages are used. Some cookies are essential to the operation and security of the site, while others help us measure performance or, with your consent, personalize content. We may also automatically collect technical data such as your IP address, device type and browsing activity to confirm your location and protect against fraud. You can decline non-essential cookies as easily as you accept them, and you can manage or delete cookies through your browser settings. Disabling certain cookies may affect how parts of the site function.
11. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services or the legal requirements that apply to us. When we make material changes, we will revise the date shown at the top of this page and, where appropriate, provide additional notice through the website or by email. We encourage you to review this Policy periodically so that you stay informed about how we protect your personal information. Your continued use of lotoguebec after an update takes effect indicates your awareness of the revised Policy. As this is a demonstration brand operated by lotoguebec inc. and not affiliated with Loto-Québec, any updates remain illustrative of how a compliant policy would evolve.
12. Privacy contact and complaints
If you have questions about this Policy, wish to exercise your privacy rights, or want to make a complaint, please contact our Privacy Officer by email at privacy@lotoguebec.com (placeholder address for this demo). We will acknowledge and respond to verified requests promptly and within the timeframes required by law. If you are not satisfied with how we have handled your concern, you may contact the Commission d'accès à l'information du Québec, which oversees privacy compliance under Law 25. For support related to your play, free and confidential help is available around the clock through Jeu : aide et référence at 1-800-461-0140. Please remember that lotoguebec is a demo site operated by lotoguebec inc. and is not affiliated with Loto-Québec.