Privacy Policy

1. Who we are and how to reach us

lotoguebec.com is the official online gaming platform of the Société des loteries du Québec (Loto-Québec). Our games are reserved for players who are 18 years of age or older and physically located in Québec. If you have any question about this Policy or about how your personal information is handled, our Privacy Officer is available to help.

Legal entity:
Société des loteries du Québec (Loto-Québec)
NEQ: 1144330454

Registered office:
500 Sherbrooke Street West
Montréal, Québec H3A 3G6
Canada

Privacy Officer:
Privacy Officer, Société des loteries du Québec
Email: privacy@lotoguebec.com

2. Our commitment

At Loto-Québec, protecting your personal information is a responsibility we take seriously and a cornerstone of the trust our players place in us. We are committed to handling your data fairly, transparently and lawfully, in keeping with the privacy principles that govern our operations. As a member of the World Lottery Association holding Responsible Gaming Level 4 certification, we hold ourselves to rigorous standards of integrity, security and accountability. We have appointed a Privacy Officer who oversees our practices, answers your questions and ensures that privacy is built into everything we do. We protect personal information in compliance with the privacy laws that apply to us, where applicable, including the Act respecting the protection of personal information in the private sector (Québec), the Personal Information Protection and Electronic Documents Act (Canada), and other applicable Canadian privacy legislation.

3. Scope

This Privacy Policy applies to all personal information that Loto-Québec collects through the lotoguebec.com website, mobile experiences and customer-support channels, whether you are simply browsing or have opened an account. It covers information gathered when you register, verify your identity, play games, make deposits or withdrawals, or contact us for help. Because our games are reserved for individuals who are 18 years of age or older and physically located in Québec, this Policy is framed around the legal requirements applicable in that province. It does not apply to third-party websites that may be linked from our pages, which are governed by their own privacy practices.

4. What personal information we collect

We collect several categories of personal information so that we can operate lotoguebec.com safely and lawfully. This includes identity information (your name and date of birth), contact details (email address, phone number and mailing address), and location or province data used to confirm your eligibility to play. We also keep account and transaction data, such as your ticket purchases, game activity, deposits, withdrawals and customer-support interactions. Finally, we collect technical device and usage data, including IP address, browser type and the information gathered through cookies and similar technologies. We only collect what is reasonably necessary for the purposes described in this Policy.

5. Why we collect it

We use your personal information to verify your identity and confirm that you are at least 18 and located in Québec, to create and manage your account, and to process payments and prize payouts for games such as Lotto Max, Lotto 6/49, Grande Vie, Tirage Quotidien, Gratteux Néon, Ruée vers l'or and Roue Chanceuse. Your data also helps us detect and prevent fraud, protect the integrity of our games, and provide responsible-gaming tools such as deposit, time and self-exclusion limits. We rely on certain information to meet our legal, regulatory and reporting obligations within the framework administered by the Régie des alcools, des courses et des jeux du Québec (RACJ). Where you have given your express opt-in consent, we may also use your contact details to send you marketing communications, which you can decline at any time.

6. Legal basis for processing

Depending on the circumstances, we process personal information based on your consent, the performance of our contractual obligations, compliance with legal obligations, protection against fraud, security requirements and our legitimate operational interests where permitted by applicable law.

7. Consent

We collect, use and disclose your personal information with your consent, except where the law permits or requires us to do so without it. By opening an account and playing, you consent to the processing necessary to provide our services, verify your eligibility and meet our regulatory duties. Marketing communications are sent only with your express, opt-in consent, which is separate from the consent required to operate your account. You may withdraw your consent at any time, subject to legal and contractual restrictions, by adjusting your account settings or contacting our Privacy Officer. Withdrawing consent for certain processing may mean that we can no longer offer you parts of the service, and we will explain the consequences before you decide.

8. Who we may share it with

We do not sell your personal information. We may share it with trusted service providers who help us operate lotoguebec.com, such as identity-verification, payment-processing, hosting and customer-support partners, who are bound by contract to protect your data and use it only for the purposes we specify. We may also disclose information to regulators, law-enforcement authorities or courts when required to comply with the law, respond to a valid legal request, or protect the integrity of our games and the safety of our players. If any service provider is located outside Québec, we take reasonable steps to ensure your information receives a comparable level of protection. Any sharing is limited to what is necessary for the stated purpose.

These service providers may include payment processors, identity verification providers, cloud hosting providers, fraud prevention providers, customer support providers, analytics providers and regulatory authorities where disclosure is required by law.

9. International transfers

Where personal information is processed or accessed outside Québec or Canada, Loto-Québec implements appropriate contractual, technical and organizational safeguards to ensure that your personal information receives a level of protection comparable to that required under applicable privacy legislation.

10. How long we keep it

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to satisfy our legal, regulatory and accounting obligations. Account and transaction records are generally kept for the duration of your relationship with lotoguebec.com and for the additional period required by applicable gaming and financial regulations. Once your information is no longer needed, we securely destroy it or anonymize it so that it can no longer be associated with you. Our Privacy Officer reviews these retention practices to ensure they remain appropriate and compliant with Law 25.

Retention periods may vary depending on applicable gaming, tax, financial reporting, anti-money laundering and regulatory requirements.

11. How we protect it

Your data is encrypted in transit and at rest, stored on secured servers, and accessible only to authorized staff who need it to perform their duties. We apply technical, physical and organizational safeguards, including access controls, monitoring and regular security reviews, to guard against unauthorized access, loss or misuse. As a member of the World Lottery Association with Responsible Gaming Level 4 certification, we maintain rigorous security and integrity standards across our operations. While no system can be guaranteed perfectly secure, we work continuously to protect the information you entrust to us.

12. Confidentiality incidents

If a confidentiality incident involving your personal information creates a risk of serious harm, we will notify affected individuals and the Commission d'accès à l'information where required by applicable law.

13. Your rights

You have the right to access the personal information we hold about you and to request that inaccurate or incomplete data be corrected. You may withdraw your consent to certain uses, ask that your information be deleted where the law allows, and request the portability of the data you have provided to us in a structured, commonly used format. As a Québec resident, you also benefit from the additional rights provided under Law 25, including the right to be informed about decisions based solely on automated processing of your information. To exercise any of these rights, simply contact our Privacy Officer, who will respond to your verified request within the timeframes set by law. If you are dissatisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec.

You may also request information regarding the categories of third parties with whom your personal information has been shared, where permitted by law.

14. Automated decision-making

Certain security, fraud prevention and identity verification processes may involve automated analysis. Where a decision producing legal or similarly significant effects is based exclusively on automated processing, you have the right to request information about the decision and, where applicable, to submit observations in accordance with Québec Law 25.

15. Children's privacy

Our services are intended exclusively for individuals aged 18 years or older. We do not knowingly collect personal information from minors. If we become aware that personal information has been collected from an individual under the legal age, we will take reasonable steps to delete such information promptly.

16. Cookies and automatic collection

Like most websites, lotoguebec.com uses cookies and similar technologies to keep you signed in, remember your preferences, secure your session and understand how our games and pages are used. Some cookies are essential to the operation and security of the site, while others help us measure performance or, with your consent, personalize content. We may also automatically collect technical data such as your IP address, device type and browsing activity to confirm your location and protect against fraud. You can decline non-essential cookies as easily as you accept them, and you can manage or delete cookies through your browser settings. Disabling certain cookies may affect how parts of the site function.

17. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services or the legal requirements that apply to us. When we make material changes, we will revise the date shown at the top of this page and, where appropriate, provide additional notice through the website or by email. We encourage you to review this Policy periodically so that you stay informed about how we protect your personal information. Your continued use of lotoguebec.com after an update takes effect indicates your awareness of the revised Policy.

18. Privacy contact and complaints

If you have questions about this Policy, wish to exercise your privacy rights, or want to make a complaint, please contact our Privacy Officer:

Privacy Officer
Société des loteries du Québec
500 Sherbrooke Street West
Montréal, Québec H3A 3G6
Canada
Email: privacy@lotoguebec.com

We will acknowledge and respond to verified requests promptly and within the timeframes required by law. If you are not satisfied with how we have handled your concern, you may file a complaint with the Commission d'accès à l'information du Québec, which oversees privacy compliance under Law 25. For support related to your play, free and confidential help is available around the clock through Jeu : aide et référence at 1-800-461-0140.